Welcome to Doctor Network (the “Platform”), which is provided and controlled by DOCTOR NETWORK INC. or one of its affiliates (“Doctor Network”, “we” or “us”).
We are committed to protecting and respecting your privacy. This policy explains our practices concerning the personal data we collect from you, or that you provide to us. If you do not agree with this policy, you should not use the Platform.
If you have any questions about how we use your personal data, contact us at support@doctornetwork.us.
SUMMARY
What Information Do We Collect About You?
We collect and process the information you give us when you create an account and upload content to the Platform. This includes technical and behavioral information about your use of the Platform. We also collect information about you if you download the app and interact with the Platform without creating an account.
How Will We Use The Information About You?
We use your information to provide the Platform to you and to administer it. We use your information to show you suggestions in the ‘For You’ feed, improve and develop the Platform and ensure your safety. Where appropriate, we will also use your personal information to serve you targeted advertising and promote the Platform.
Who Do We Share Your Information With?
We share your data with third-party service providers who help us to deliver the Platform, such as cloud storage providers. We also share your information with business partners, other companies in the same group as Doctor Network, content moderation services, measurement providers, advertisers, and analytics providers. Where and when required by law, we will share your information with law enforcement agencies or regulators, and with third parties pursuant to a legally binding court order.
How Long Do We Keep Hold Of Your Information?
We retain your information for as long as it is necessary to provide you with the service. Where we do not need your information in order to provide the service to you, we retain your information only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if we believe it is or will be obligatory for the establishment, exercise, or defense of legal claims.
How Will We Notify You Of Any Changes To This Privacy Policy?
We will generally notify all users of any material changes to this policy through a notice on our Platform. However, you should look at this policy regularly to check for any changes. By accessing or using the Platform, you acknowledge that you have read this policy and have understood your rights regarding your personal data and how we will collect, use, and process it.
The Types Of Personal Data We Use
We collect and use the following information about you:
Your Profile Information
You give us information when you register on the Platform, including your username, password, date of birth (where applicable), email address and/or telephone number, information you disclose in your user profile, and your photograph or profile video.
Doctor Content and Behavioural Information
We process the content you generate and view on the Platform, including preferences you set (such as choice of language), photographs, audios and videos you upload or create, comments and livestreams you make (“Doctor Content”). We collect Doctor Content through pre-loading at the time of creation, import, or upload, regardless of whether you choose to save or upload that Doctor Content. This collection provides recommendations/suggestions for audio options and other personalized recommendations. If you apply an effect to your Doctor Content, we may collect a version of your Doctor Content that does not include the effect. We may collect information about the images and audio that are a part of your Doctor Content, such as identifying the objects and scenery that appear, the existence and location within an image of face and body features and attributes, the nature of the audio, and the text of the words spoken in your Doctor Content. We may collect this information to enable special video effects and for content moderation, demographic classification, content and ad recommendations, and other non-personally-identifying operations. We may access content, including text, images, and video, found in your device’s clipboard, with your permission. For example, if you choose to initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Doctor Network App, we access this information stored in your clipboard to fulfill your request. We collect information through surveys, challenges, and competitions in which you participate. We also collect information regarding your use of the Platform, e.g., how you engage with the Platform, including your reaction to the content we show to you, the ads you view, the videos you watch and problems encountered, the content you like, the Doctors you follow and your engagement with mutual followers. We also infer your preferences, including your interests, gender, and age to personalize content. We process information about your followers, the likes you receive, and responses to your content to promote your content to other users and explore whether your profile presents further opportunities for collaboration. Where appropriate, we will also use this information to serve personalized advertising and to inform you about new services and opportunities.
Information from Third-Parties
You may choose to share certain data with us from third parties or through your use of the Platform, we may collect such third-party data automatically. We have set out further details on the information we receive from third parties below:
Business Partners
If you choose to register or use the Platform using a third-party social network account details (e.g., Google) or login service, you will provide us or be allowed to provide us with your username, public profile, and other possible information related to such account.
Advertisers, Advertising Networks, and Analytic Providers
We use the information collected from you and from your interaction with the Platform and other third-party sites and Apps, to infer your likely interests and provide you with more relevant advertising. This information tells us about the websites you’ve visited, the apps you’ve downloaded, and the purchases you have made, so we can predict your other interests and assess the efficiency of the advertising on our Platform. We collect this information using Cookies and similar technologies on our Platform and from similar information received from third parties who advertise on our Platform and whose sites/Apps you visit.
Location
We collect information about your approximate location, including location information based on your SIM card and/or IP address. With your permission, we may also collect precise location data (such as GPS).
In-App purchases
Your purchase will be made via your Apple or Google Play account. We do not collect any financial or billing information from you regarding your transaction. Please review the relevant app store’s terms and notices in respect of the handling of such data. In order to credit your account with the correct value in coins, we keep a record of the purchases you make, the time at which you make those purchases, and the amount spent. In addition to in-app coin purchases, if you choose to make other payment related transactions, the Platform may collect payment information, including payment card numbers or other third-party payment information (such as PayPal) where required for the purpose of payment.
Proof of your identity or age. We sometimes ask you to provide proof of identity or age to rightfully provide you certain features, such as livestream or verified accounts or to ensure that you are old enough to use the Platform when you apply for a Pro Account or in other instances where verification may be required.
How We Use Your Personal Data
We will use the information we collect about you in the following ways:
- Notify you about changes to our service;
- Provide you with user support;
- Personalize the content you receive and provide you with tailored content that will be of interest to you;
- Enable you to share Doctor Content and interact with other users;
- Enable our messenger service to operate if you choose to use this function;
- Enable you to participate in the virtual items program;
- Communicate with you;
- Help us detect and combat abuse, harmful activity, fraud, spam, and illegal activity on the Platform;
- Ensure content is presented in the most effective manner for you and your device;
- Improve, promote, and develop the Platform
- Promote popular topics, hashtags, and campaigns on the Platform;
- Carry out data analysis and test the Platform to ensure its stability and security;
- Allow you to participate in interactive features of the Platform;
- Ensure that you are old enough to use our Platform (as required by law).
- Provide you with personalized advertising;
- Provide you with location-based services (where those services are available in your jurisdiction);
- To inform our algorithms
- Enforce our terms, conditions and policies;
- Administer the Platform including troubleshooting;
- Facilitate sales, promotion, and purchase of goods and services
- Provide user support
How We Share Your Personal Data
We share your data with the following selected third parties:
Business Partners
If you choose to register to use the Platform using your social network account (e.g., Google), you will provide us or allow your social network to provide us with your phone number, email address, username, and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token, and the referring URL. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.
Where you opt to share content on a social media platforms, the video, the username, and the accompanying text will be shared on that platform. In the case of sharing via instant messaging platforms such as Whatsapp, a link to the content will be shared.
Payment Providers
If you choose to Buy Service or conduct other payment related transactions, we will share data with the relevant payment provider to facilitate this transaction. For Service transactions, we share a transaction ID to enable us to identify you and credit your account with the correct value in coins once you have made the payment.
Service Providers
We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services, to ensure that the Platform is a safe and enjoyable place and service providers that assist us in marketing the Platform.
Analytics Service providers
We use third-party analytics service providers to help us in the optimisation and improvement of the Platform and to help us serve targeted adverts.
Advertisers and Advertising Networks
We share information with advertisers and third-party measurement companies to show the number and the type of users of the Platform who have viewed or clicked on an advertisement. We share your device ID with measurement companies to link your activity on the Platform with your activity on other websites; we then use this information to show you adverts which may be of interest to you.
Our Corporate Group
We may also share your information with other members, subsidiaries, or affiliates of our corporate group, including improving and optimising the Platform, preventing illegal use, and supporting users.
Law Enforcement
We will share your information with law enforcement agencies, public authorities, or other organisations if legally required, or if such use is reasonably necessary to:
- Comply with legal obligation, process, or request;
- Enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof;
- Detect, prevent, or otherwise address security, fraud, or technical issues; or
- Protect the rights, property or our safety, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
Public Profiles
Please note that if you decide to publicize your profile, your content will be visible to anyone on the Platform and may also be accessed or shared by your friends and followers as well as third parties such as search engines, content aggregators, and news sites. You can change who can see a video each time you upload a video. Alternatively, you can change your profile to default private by changing your settings to ‘Private Account’ in “Manage my account” settings.
Sale or Merger
We will also disclose your information to third parties:
- In the event that we sell or buy any business or assets (whether it is a result of liquidation, bankruptcy or otherwise), we will disclose your data to the prospective seller or buyer of such business or assets; or
- If we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets user information may be among the transferred assets.
Where We Store Your Personal Data
The personal data we collect from you may be stored on a server located in Vietnam or the United States.
Your Rights And Choices
You can access and edit most of your profile information by signing into Doctor Network. You can delete the Doctor Content you uploaded. We also provide a number of tools in Settings that allow you to control who can view your videos, send you messages, or post comments to your videos. Should you choose to do so, you may delete your entire account by contacting us. You may also be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, to file complaints with authorities, and potentially other rights. If you have any questions on the usage of the above tools, want to know about what the rights you may have or want to exercise them, or if you have any requests, inquiries, or complaints, please contact us at support@doctornetwork.us.
The Security Of Your Personal Data
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform; any transmission is at your own risk.
We have the appropriate technical and organizational measures to ensure a level of security against the varying likelihood of risk/different risks and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
We will, from time to time, include links to and from the websites of our partner networks, advertisers, and affiliates. If you click a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
How Long We Keep Your Personal Data
We retain your information for as long as it is necessary, for example, to comply with our contractual relationship or to provide you with our service. Where we do not need your information to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data, as may be allowed by applicable laws. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise, or defense of legal claims.
After you have terminated your use of our Platform, we store your information in an aggregated and anonymised format.
Information Relating To Children
Doctor Network is not directed at children under the age of 13. In certain cases, this age may be higher due to local regulatory requirements, please see your local privacy policy for more information. If you believe that we have personal data about or collected from a child under the relevant age, contact us at support@doctornetwork.us.
Complaints
In the event that you wish to make a complaint about the processing of your personal data, contact us immediately at support@doctornetwork.us. We will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the relevant data protection authority.
